Refund policy

Effective from 27 October 2026.

Made-to-order artwork

We make every artwork according to your brief and design. For goods made to the consumer's specifications, under Slovak Act No. 108/2024 Coll. on Consumer Protection you do not have the right to withdraw from the contract without giving a reason. This does not affect your rights in respect of defects.

Credit packs

  • Credits are digital content that we add to your studio account immediately after payment.
  • Before purchasing in the studio, you expressly agree that we start supplying the credits before the withdrawal period expires and acknowledge that you thereby lose your right of withdrawal. We record this consent with the order item. Once the credits have been added, the purchase of a pack therefore cannot be cancelled or refunded.
  • If you bought a pack without giving such consent, you may withdraw from the contract without giving a reason within 14 days of the purchase, for example using the model form below. We will refund the price within 14 days using the same payment method you used, and remove the credits from the pack from your studio account.
  • If the credits are not added or do not work, this is a defect and you can make a complaint under the rules below.

Model withdrawal form

To: DREVKO s. r. o., Oravická 1759, 028 01 Trstená, info@pixangelo.com

I hereby give notice that I withdraw from the contract for the following goods or digital content: …
Order date: …
Order number: …
First name and surname: …
Address: …
E-mail used for the order: …
Date: …

Complaints

  • We are liable under the Slovak Civil Code and Act No. 108/2024 Coll. on Consumer Protection for defects that the goods have on receipt or that become apparent within 24 months of delivery.
  • If there is a defect, you are first entitled to have it remedied – for made-to-order artwork, usually by a new print. If that is not possible or we cannot do it in time, you are entitled to an appropriate discount or you may withdraw from the contract.
  • If the artwork was damaged in transit, take photos of the parcel and the packaging and contact us as soon as possible.

How to make a complaint

  1. Write to info@pixangelo.com or call +421 950 890 037. State your order number, describe the defect and attach photos.
  2. We will confirm receipt of your complaint by e-mail.
  3. If the goods need to be sent back, we will tell you how. The workshop address is DREVKO s. r. o., Oravická 1759, 028 01 Trstená.
  4. We will handle your complaint without undue delay and no later than 30 days after it was made. We will inform you of the outcome by e-mail.

If you are not satisfied

You can ask us for redress at info@pixangelo.com. If we do not grant your request or do not reply within 30 days, you can turn to the Slovak Trade Inspection (www.soi.sk) as the body for alternative resolution of consumer disputes.